These terms apply when you buy products in the Elveta shop at elveta.se/shop. Last updated: November 3, 2026.
The Elveta shop is run by Picofrost AB, the Swedish company that develops Elveta. When you buy in the shop, your agreement is with Picofrost AB.
Picofrost AB, registration number 559387-0834, VAT number SE559387083401.
Address: Vedgränd 8, 187 43 Täby, Sweden.
Email: info@picofrost.com. Phone: +46 10-430 03 14.
The shop sells the Elveta real-time dongles ES32-1-RJ12 (for P1 meters), ES32-1-RJ45 (for HAN meters), and ES3K-1 (for Kamstrup OMNIPOWER® meters).
The real-time dongles sold in the shop are only intended for use with Home Assistant, through the dongle's local real-time data port. The purchase does not include access to the Elveta cloud service or to any electricity company's app or energy service. For those uses, the real-time dongle is only sold through electricity companies.
Before you buy, check that you have chosen the model that matches your electricity meter, see Port Information: RJ12, RJ45 & Kamstrup. The customer port on your electricity meter must be activated by your electricity network provider.
All prices are in Swedish kronor (SEK) and include 25% VAT. Shipping within Sweden is free. You pay by card at checkout through our payment provider Stripe, and the amount is charged when you place the order. The payment appears on your card statement as PICOFROST AB / ELVETA.
The purchase is completed when your payment has been approved. You receive a receipt by email to the address you enter at checkout. We are only bound by the order once the payment has been approved.
We currently ship to addresses in Sweden only. Orders are delivered by PostNord, and delivery typically takes 1-2 weeks. If your delivery is delayed, we will contact you. If the delay is significant, you have the right to cancel the purchase.
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the product, under the Swedish Distance and Off-Premises Contracts Act (lagen om distansavtal och avtal utanför affärslokaler).
You have the right to complain about defects in the product for three years from receiving it, under the Swedish Consumer Sales Act (konsumentköplagen). A complaint made within two months of discovering a defect is always considered to be made in time. To make a complaint, email info@picofrost.com with your order details and a description of the defect. We pay the return shipping for justified complaints. We do not offer any warranty beyond your rights under the law.
We process your personal data to deliver your order. Read more in our Privacy Policy.
If you are not satisfied, please contact us first so that we can try to solve the problem together. You can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. Picofrost follows ARN's recommendations. These terms are governed by Swedish law.
The terms that were published on this page when you placed your order apply to your purchase.
Complete and send this form only if you wish to withdraw from the purchase. You can copy the text into an email to info@picofrost.com.
To Picofrost AB, Vedgränd 8, 187 43 Täby, Sweden, info@picofrost.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
Would you like to know more? Please contact us below.
Elveta is developed and operated by Picofrost AB. Read more at www.picofrost.com
+46 10-430 03 14
Täby, Sweden