Picofrost AB is the data controller for the processing of personal data described in this privacy policy. In this privacy policy we explain what type of personal data we store and how we process it. This privacy policy applies to www.picofrost.com, www.elveta.se, and the service delivered via the Elveta cloud solution.

Personal data we collect and process

We process the following categories of personal data for direct customers. For partner customers, personal data is normally not stored.

• Basic information: first and last name
• Contact information: address, phone number, email address
• Account and profile information: settings, preferences
• Payment information: transaction information, payment method
• Customer history and customer engagement: order and delivery information
• Active products and agreements, as well as products and services you have previously had, how much and how often they are used, status of products/services
• Customer activity: reading and action history from the app, websites, or electronic communication we send out. As well as technical information about the devices you use.
• Cookies: see our information about cookies below

Personal data is usually collected directly from you or generated in connection with your use of our services and products.

How we use personal data

Delivery of service/agreement

We use your personal data to fulfill our agreements with you, that is, when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Management of customer relationships

We use your personal data to manage our customer relationship with you. This can, for example, involve customer service, handling of complaints, and troubleshooting regarding your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Analysis, business development, and improvement of services

We store and use anonymized data about, among other things, energy usage, housing, equipment, and coarse location information for analysis and business development. Personal information is not analyzed unless it is required to fulfill an agreement with you.

Personalized user experience

We tailor the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails. The legal basis for processing personal data for this purpose is our legitimate interest.

System monitoring, troubleshooting, etc.

We monitor our systems for faults and problems. Some of these processes involve the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, detection of fraud, and criminal activity

We process personal data as part of our work to protect our users and ourselves against fraud, misuse, and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.

Compliance with legal obligations

In certain cases we are required to process personal data due to other legal obligations. One example of this is information linked to sales, which we are required to record and retain in accordance with the Swedish Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation to which we are subject.

Your rights

If you would like to exercise any of your rights, please contact us at info@picofrost.com.

Right to access your own data

You can request a copy of all data we process about you. Contact the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to request that we correct or complete data that is inaccurate or misleading.

Right to erasure of personal data

You have the right to have your personal data erased. You may at any time request that we delete data about yourself. Please note, however, that information we are required to retain due to other legal obligations (such as the Bookkeeping Act) will not be deleted. Please also note that services we provide may be affected if personal data is deleted.

Data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to obtain your personal data.

You can complain about our processing of personal data

We hope you will inform us if you believe we are not complying with the rules of the GDPR. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).

Cookies

Our website at www.picofrost.com and www.elveta.se, as well as our partner API, use cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be either "persistent cookies" or "session cookies": a persistent cookie is stored by a browser and remains valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the browser is closed. Cookies do not usually contain information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

You always have the option to decline cookies, but please note that this may have a negative impact on the usability of the website and the partner API. If you block cookies, you will not be able to use all features.